bet 11 Privacy Policy – How Your Personal Data Is Handled

When you register for an account on bet 11, we collect the personal details you provide directly, including your full name, date of birth, email address, and mobile number. We also collect payment-related information such as your preferred payment method and transaction history, which is necessary to process deposits and withdrawals in Philippine pesos. During identity verification, we may request a copy of a government-issued ID to confirm that you meet the minimum age requirement of 21 years old and that you are located in the Philippines. As you use the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs to help us maintain platform security and improve your experience. We may also collect information about the games you play and the bets you place in order to provide personalised account features and responsible gaming tools. All information collected is limited to what is genuinely necessary for the operation of your account and the delivery of our services. We do not collect sensitive personal information beyond what is required for account verification and regulatory compliance.

The personal data we collect is used primarily to create and manage your bet 11 account, process your financial transactions, and provide customer support when you need it. We use your contact details to send you important account notifications, such as deposit confirmations, withdrawal updates, and security alerts — we do not use these details for unsolicited marketing without your consent. Your identity and payment information is used to comply with applicable verification requirements and to protect both you and the platform from fraudulent activity. Technical and behavioural data helps us monitor platform performance, detect unusual account activity, and continuously improve the mobile experience for players across the Philippines. We may use aggregated, anonymised data for internal analytics and product development, but this data cannot be used to identify any individual player. If you have opted in to receive promotional communications, we may use your email or mobile number to send you relevant offers — you can withdraw this consent at any time through your account settings. We will never use your personal data in a way that is inconsistent with the purposes described in this Privacy Policy.

bet 11 does not sell, rent, or trade your personal information to any third party for their own marketing or commercial purposes. We may share limited data with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and technical infrastructure providers — all of whom are contractually required to handle your data securely and only for the specific purpose for which it was shared. In cases where we are legally required to disclose information to regulatory authorities or law enforcement agencies in the Philippines, we will comply with those obligations while taking reasonable steps to protect your privacy. If bet 11 undergoes a business restructuring or acquisition, your data may be transferred as part of that process, and you will be notified in advance of any material change to how your data is handled. We do not share your data with any third-party advertising networks or social media platforms without your explicit consent. All third-party partners we work with are evaluated for their data protection practices before any data is shared with them. You may contact our support team at any time to ask which third parties currently have access to your data in connection with your account.

We apply industry-standard security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. All data transmitted between your device and the bet 11 platform is encrypted using secure protocols, ensuring that your account credentials and payment details are protected during every session. Access to personal data within our organisation is restricted to authorised personnel who require it to perform their specific job functions, and all staff are trained on data handling responsibilities. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. In the unlikely event of a data breach that poses a risk to your personal information, we will notify affected players and the relevant authorities in accordance with applicable Philippine data protection requirements. You are also responsible for keeping your account password confidential and for logging out of your account when using shared devices. If you suspect that your account has been compromised, please contact our support team immediately so we can take prompt action to secure it.

As a player based in the Philippines, you have the right to access the personal data that bet 11 holds about you, and to request a copy of that information in a clear and readable format. You may also request that we correct any inaccurate or incomplete information associated with your account, and we will process such requests promptly. If you wish to have your personal data deleted, you may submit a request to our support team — we will honour this request to the extent permitted by our legal and regulatory obligations, which may require us to retain certain records for a defined period. You have the right to object to the processing of your data for direct marketing purposes, and to withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. If you believe that your data rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in the Philippines. All data subject requests will be acknowledged within a reasonable timeframe, and we will keep you informed of the progress of your request. To exercise any of these rights, please reach out to our support team through the live chat feature on the platform or by email at [email protected].

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable laws and regulations in the Philippines. Transaction records and identity verification documents may be kept for a longer period to satisfy our legal and compliance obligations, even after an account has been closed. When data is no longer required for any legitimate purpose, it is securely deleted or anonymised in accordance with our internal data management procedures. bet 11 reserves the right to update this Privacy Policy at any time to reflect changes in our practices, technology, or applicable law. When material changes are made, we will notify registered players through a notice on the platform or via the contact details associated with their account, and the updated policy will take effect from the date it is published. We encourage you to review this page periodically so you are always aware of how your information is being handled. Your continued use of the platform after any update is published constitutes your acceptance of the revised Privacy Policy.